Frequently Asked Questions
Everything you need to know about our natural botanical beauty products.
Are your products tested on animals?
No, we are proud to be a cruelty-free brand. All our products are vegetarian and we never test on animals during any stage of production.
What is your shipping policy?
We offer standard shipping within 3-5 business days and express shipping options. Free standard delivery is available on all orders over $75.
Can I return a product if I am not satisfied?
Yes, we offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
Are Cowshed products safe to use during pregnancy?
While our products use natural ingredients, we recommend consulting with your doctor before using any products containing essential oils during pregnancy.
Do you use synthetic fragrances or parabens?
No, our formulas are free from parabens, silicones, and mineral oils. We use only 100% natural essential oils for our scents and therapeutic benefits.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress.